Q. When should I book aircon cleaning?
A. Spring to early summer and early autumn are good times. Also consider cleaning if you notice a moldy smell, black spots, weak airflow, or more than a year since the last service.
FAQ
What to know before booking
Find service-specific answers about estimates, service areas, work times, English support, excluded items, and other common questions.
Last updated: July 6, 2026 / Scope: estimate, service area, and work-scope FAQ / Publisher: Tokai Home Everything
Q. Do self-cleaning aircons still need professional cleaning?
A. Sometimes. The automatic function mainly cleans the filter, while mold and dust can remain on the fan and heat exchanger.
Q. Will adding refrigerant alone fix weak cooling?
A. Not if a leak remains. It is safer to inspect flare connections and refrigerant piping before recharging the system.
Q. Can you install a new unit and dispose of the old one?
A. Yes. Removal, installation, relocation, and disposal can be arranged through one contact.
Q. Can I explain the model and symptoms in English?
A. Yes. Consultation is available in English and Japanese.
Q. Can you clean while belongings are still in the property?
A. Yes. We confirm in advance which items need to be moved or removed.
Q. When should I book move-out cleaning?
A. One to two weeks before your move-out date is recommended, but urgent requests are welcome.
Q. Can I ask about recurring cleaning?
A. Yes. Share the property type, requested areas, preferred frequency, and schedule so availability can be confirmed.
Q. How should I verify qualifications for electrical work?
A. Qualification requirements depend on the work. Confirm the scope and the assigned worker's qualification before proceeding, and do not commission work when the required qualification cannot be verified.
Q. Can you inspect an older home?
A. Yes. We check the distribution board and wiring condition before estimating.
Q. Can electrical and aircon work be done together?
A. Yes. We can coordinate the dedicated circuit and installation requirements.
Q. How are moving and move-out cleaning scheduled?
A. We confirm the volume, travel distance, and cleaning scope before proposing a schedule. Separate dates may be needed depending on the work.
Q. Can I receive an estimate in English?
A. Yes. We can confirm your belongings and move-out conditions in English.
Q. Can you assemble furniture after delivery?
A. Yes. Furniture assembly and placement can be arranged.
Q. Do I need to sort everything first?
A. Not necessarily. We review the condition and discuss sorting and carrying with you.
Q. Are there items you cannot collect?
A. Yes. We cannot handle hazardous, medical, or industrial waste.
Q. Can reusable items be appraised?
A. Yes. Furniture and appliances in good condition may be eligible for appraisal.
Q. Can I consult without attending in person?
A. Yes. Key handover and photo reporting can be arranged according to the situation.
Q. Can you look for valuables?
A. Yes. Tell us what to look for in advance, and we return any items found to the family.
Q. Can you arrange memorial services for belongings?
A. Yes. Group or individual memorial arrangements can be discussed.